If you are not 100% happy, we aren't too. And we'll gladly refund you for any freshness issues.
We take great pride in the quality of our fresh foods, so we guarantee your satisfaction with every product, every time. If you are not satisfied with your fresh Fruit & Veg and Meat & Seafood in any way, simply fill up this Customer Support form with the required information within 2 days of delivery. And we’ll get back to you in 24 hours!
3 reasons why we are so confident.
1. Cool and fresh
We rigorously maintain the cold chain from our supplier to you. That means our fresh foods are delivered to your door – cool, fresh and carefully packed in our chilled storage containers. Maintaining an optimum storage temperature and careful handling help preserve freshness and longevity in a way that supermarket shelves or the boot of your car cannot!
2. Quality, assured
Our fresh foods are only handled by Quality Assurance associates and pickers who are specially trained to inspect and select each and every individual piece of produce against RedMart’s Freshness Quality Checker. In order to ensure your happiness, only the best of the bunch gets hand-picked by our picky pickers, as if they were selecting for their own family!
3. Shorter supply chain
As an E-commerce business, we skip the supermarkets so you can experience fresh foods at its finest. Our fruit and vegetables are delivered fresh, on demand, to RedMart by our approved suppliers, before being delivered directly to your door. That means less handling by middlemen; less time on shelves being squeezed and touched by other nosey shoppers.
What do we look out for when we hand-pick
our fresh products?
Counting freshness days
The number of days of freshness stated on each item takes the guesswork out of shopping so you can make informed decisions that help you enjoy our fresh produce at its best and avoid waste; saving you time and money for the more important things in life.
Start counting the freshness days on the day you get your delivery. Our produce is best consumed within the days stated on the product page. This is the minimum we guarantee. With appropriate food storage, you may enjoy longer freshness days in just 2 easy steps! Take a look at the example below.