Price Match Guarantee Storewide*
Enjoy the lowest prices*, every day, on everything!
*On the regular selling price of an identical, in-stock and non-discounted product sold by competitor. Terms and conditions apply.
At RedMart, we’re committed to providing the lowest prices so you enjoy great savings and superb value whenever you shop with us. So if you find a lower regular selling price on an identical, in-stock, non-promotional product at our competitor's^ online store or in-store, within 7 days of buying it from RedMart, tell us and we’ll pay you 2X the difference!
What qualifies for Price Match Guarantee?
We will price match products that are:
^For full details of eligible competitors, please see Terms and Conditions below.
Found a lower regular selling price? Let us know!
Spotted an identical product at a lower regular selling price our competitor's^ online store or in-store, after buying it from RedMart? Here’s how you can make your price match request:
1. Take a picture
Snap a picture or take a screenshot that shows both the product and the corresponding price tag showing the lower regular selling price (not the promotional, discounted or ‘special' price) in-store or online from NTUC Fairprice.
Sample of photos acceptable for submission, with the regular prices and products shown clearly in the photo:
Sample of photos not acceptable for submission, where the products are on promotion or special, or the regular price can’t be seen:
2. Submit your claim online
Fill out the simple online form here within 7 days of your original RedMart purchase (sorry, we can’t accept claims submitted via phone calls or emails).
3. We’ll pay you 2X the difference
Once your claim has been submitted, we'll try our best to validate and respond to your claim within 3 business days, although in some cases it may take slightly longer. The reimbursement will be directly credited into your RedMart account in the form of RedMart credits for future purchases.
Full Terms & Conditions
- A RedMart customer must make a valid non-refunded, non-returned purchase of items on RedMart.com. Then the customer must follow the instructions above to submit a Price Match Guarantee claim online within 7 days of their corresponding RedMart purchase.
- Price Match Guarantee will only compare against in-stock, standard, non-discounted, non-promotional and non-special regular selling prices at ^NTUC Fairprice grocery stores (FairPrice, Finest, Xtra and fairprice.com.sg). Price Match Guarantee does not include any Warehouse stores such as www.warehouseclub.com.sg, third party website, concierge services, atrium promotions, trade shows, and special events or festivals such as SAVOUR and wine fairs.
- Price Match Guarantee is only valid for identical products on www.redmart.com. The regular selling price has to apply to an identical individual product in terms of brand, make, model, size, colour, version, packaging, and quantity.
- If your comparable grocery shopping would have been cheaper at the above mentioned grocery stores, we’ll give you double the price difference in RedMart credits for those specific items’ regular selling prices. See examples below for more details:
- Price Match Guaranteed claims will be paid out in RedMart credits for future purchases only and expire after one year of issuance.
- Price Match Guarantee does not apply to RedMart private labeled products, promotional products, special edition products, temporary promotions, products pending promotion, rebated products, or any other special offers. We don't match special prices only available to certain customers – such as negotiated prices or prices for groups like account holders or club members.
- Customer may submit Price Match Guarantee claims on as many eligible products as they want, but may not collect more than SGD100 in RedMart credits from Price Match Guarantee claims per year.
- Price Match Guarantee does not apply in the event of a pricing error, typographical error, or other similar error if it is an error on the part of Fairprice.
- RedMart reserves the right to deny Price Match Guarantee claims that are being submitted to intentionally abuse or circumvent the intent of the Price Match Guarantee.
- All RedMart's decisions on Price Match Guarantee are final and binding including but not limited to determining eligible claimants, legible photographs and submissions, pricing errors, regular selling price, time and date cutoffs, limits of promotion, and amount of credits.
All information is up to date as of 1 August 2016.