Product Recall Notice

3 October 2015

Further to our 1st October voluntary product recall of chilled meats and seafoods, we would like to inform customers that an investigation is currently underway to examine the cause of the temperature fluctuations.  As an extra precaution, we are temporarily suspending sales of chilled meats, seafood, certain dairy products, and frozen products until our warehouse temperatures are fully resolved.  We are working extremely hard to quickly resolve the situation and are looking to have all our products available shortly.  We appreciate your patience and sincerely regret any inconvenience caused.  A further update will be provided soon.


1 October 2015

RedMart is voluntarily recalling some of its chilled meats and seafood products (see below for full list of products) sold and delivered between September 22 and October 1, 2015 because they were not stored in accordance with temperature standards. No frozen meats or frozen seafood products have been affected.
 
This recall is a precautionary measure. RedMart has notified the Agri-Food & Veterinary Authority (AVA) of the incident. While unlikely in this case, it is possible that elevated temperature conditions can increase the chances of premature spoilage and/or of food borne illness. Anyone concerned about a reaction should contact a healthcare provider.
 
We are reaching out directly to all affected customers who can all be assured that they will receive a full refund:
 
·         Those who have received the products are advised to dispose of them immediately
·         Affected orders in the process of being delivered have been recalled
·         All remaining affected products have been disposed of at the warehouse
 
The temperature issue was discovered upon a regular routine inspection and we are now investigating the cause of this issue to ensure this does not happen again.
 
As an added precaution, we have temporarily suspended the sale of chilled meats, seafood, and dairy products on our website and app. We are committed to providing our customers safe and quality products and we apologise for this inconvenience.

List of products being recalled:

Australian Pork Chop    400 g
Australian Boneless Pork Loin    500 g
Australian Pork Belly    500 g
Australian Pork Shoulder Butt    500 g
Australian Cubed Pork Spare Rib    500 g
Australian Lean Pork Shoulder Skin On    500 g
Australian Lean Pork Hind    500 g
Australian Pork Cubes    500 g
Australian Pork Stir-Fry    500 g
Australian Pork Minced    500 g
Kee Song Fresh Black Chicken    600 g
Kee Song Fresh Kampong Chicken    1.1 kg
Kee Song Fresh Whole Chicken    1.5 kg
Kee Song Fresh Boneless Chicken Breasts    500 g
Kee Song Fresh Chicken Drumsticks    500 g
Kee Song Fresh Chicken Feet    500 g
Kee Song Fresh Chicken Fillets    500 g
Kee Song Fresh Whole Chicken Legs    500 g
Kee Song Fresh Chicken Mince    500 g
Kee Song Fresh Chicken Thighs    500 g
Kee Song Fresh Chicken Wings    500 g
Pick Debreceni Sausage - Traditional    315 g
Pick Debreceni Sausage - Hot and Spicy    315 g
Pick Debreceni Sausage - Garlic    315 g
Ringa Bacon    150 g
Negroni Parma Ham - Proscuitto Di Parma    80 g
Hai Sia Seafood Fresh Norwegian Salmon Fillets    470 g
Hai Sia Seafood Fresh Red Snapper Fillets    520 g
Hai Sia Seafood Fresh Spanish Mackerel Batang Fillets    470 g
Hai Sia Seafood Fresh Squid Rings    400 g
Hai Sia Seafood Fresh Seabass Fillet    480 g
Hai Sia Seafood Fresh Toman Fillet Sliced    480 g
Hai Sia Seafood Fresh Tiger Prawn    380 g
Hai Sia Seafood Fresh Red Snapper Head (Half)    400 g
Hai Sia Seafood Fresh Shovel Nose Ray Fillet (Sliced)    500 g
Hai Sia Seafood Fresh Chinese Pomfret (Cleaned And Gutted)    400 g
Hai Sia Seafood Fresh Grey Prawn    400 g
Hai Sia Seafood Fresh Sole Fish Fillet (Skinless)    500 g
Hai Sia Seafood Chilean Seabass Fillet    400 g
Hai Sia Seafood Fresh Skinless Salmon Belly    450 g
Kee Song Fresh Boneless Chicken Legs    500 g
Kee Song Fresh Chicken Mid Joint Wings    500 g
Kee Song Fresh Chicken Gizzards    500 g
Hai Sia Seafood Ikura (Salmon Roe)    500 g
Hai Sia Seafood Fresh Red Grouper Fillet    4 per pack
Hai Sia Seafood Fresh Spanish Mackerel Batang Fillet Sliced    400 g
Fennel-Rubbed Chicken, Roasted Pepper And Spinach Fusilli Salad    2 per pack
Pan-Fried Tilapia with a Vegetable Medley And Balsamic Butter    2 per pack
Baked Salmon And Asparagus With Lemon Dill Cream Sauce    2 per pack
Frikadeller with Warm Potatoes And Creamed Cabbage    2 per pack
Fresh Greasy Grouper Fillets    500 g
Hamachi Fillets    500g